| Q. |
Can contributors make one-time donations by text? |
| A. |
Yes, one time donations by text can be made anywhere, anytime from any cell phone or smart phone. |
|
| Q. |
Can contributors set up recurring donations by text? |
| A. |
No. |
|
| Q. |
Are all contributions set at a fixed dollar amount? |
| A. |
No. The contributor chooses the amount of the donation. |
|
| Q. |
How do contributors sign up? |
| A. |
Before texting a donation for the first time, a contributor must visit your website, locate the online giving page, then complete (or update) an online profile and check the "Opt In" box. |
|
| Q. |
What payment methods are available for giving by text? |
| A. |
Your organization designates which payment methods to offer contributors. You can offer credit card, debit card and direct debit. |
|
| Q. |
Are contributors assessed any special fees? |
| A. |
No, but normal text messaging fees from their cell phone carriers may apply. |
|
| Q. |
Where do contributors text their donations? |
| A. |
Upon completing a profile, a contributor receives both a text and an email along with instructions on how to text a donation. |
|
| Q. |
Is there a keyword? |
| A. |
Yes. Your organization will select either "Donate" or "Give" as the keyword for contributors to use when texting a donation. |
|
| Q. |
What distinguishes one text contributor from another? |
| A. |
The combination of a phone number and PIN number is unique to each contributor. These two items must always match perfectly. |
|
| Q. |
Can a contributor text a donation from a phone number that is different from the phone number in his or her profile? |
| A. |
No. The phone number and PIN number must match the phone number in the profile. A contributor that changes phone numbers must update his or her profile. |
|
| Q. |
Are donations ever charged to a contributor's mobile phone account? |
| A. |
No. Donations are made using the payment method specified in a contributor's profile. Phone carriers handle only the text message—not the financial transaction. |
|
| Q. |
How quickly are text donations deposited? |
| A. |
Text donations are electronically deposited into your organization's bank account as quickly as possible—within one business day for direct debit donations and within 2-4 business days for credit and debit card transactions. |
|
| Q. |
Can our organization send text messages to contributors? |
| A. |
Yes! You can use your text donation service to send outbound messages as well. |
